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Safe Internet and Mobile Banking Policies & Notices


Protect your information

Keep personal info personal. Do not share your personal information. Even if it sounds legitimate, if someone calls and asks for sensitive information from you, hang up and call your bank using the bank’s phone number on file. Your bank will never call and ask you to share your Credit Card Verification (CVV) code, your credit or debit card number, or your pin number.

Protect your home WiFi network with a strong, long, and unique password

Don’t share this password with others and make your password as long as possible. Consider using passphrases. Passphrases are a series of random words or a sentence. (e.g.: I love green eggs and ham = Ilov3gr33n3ggsandh@m).

Diversify your passwords

Avoid using identical or similar passwords between your social media accounts, your personal email accounts, and your financial and banking accounts. Otherwise, if and when less secure systems are compromised, it’ll be that much easier to compromise your other data.

Actively monitor your account

Check your online banking account often. Banks are good at recognizing fraud, but they might not always spot every questionable transaction among every customer. Review your account frequently to quickly spot any suspicious account activity.

Pay and receive money only with people you know

Many online and mobile banking tools allow you to send and receive payments to and from others. If you don’t know the recipient, you shouldn’t use online or mobile banking to make a payment. These transactions are risky, similar to how sending cash to a person you don’t know is risky. You should exclusively send money to friends, family, or people you trust with online and mobile banking.

Set up email or text alerts

Alerts can give you immediate notice of suspicious activity on your account.

Use licensed anti-virus software

Invest in good anti-virus software and set your computer to check for updates automatically.

Type your bank URL every time instead of using email links

Never click on a URL in an email, even if it looks like it’s from a trusted source. The email and link might look very legitimate, but it could take you somewhere you don’t want to go.  Always retype the URL into your computer before using it or bookmark your bank’s actual authenticated site.



Is Labette Bank’s mobile app safe to use?

Yes! Not only is Labette Bank’s mobile banking secure, it is convenient and can save you a lot of time from going to traditional branches and depositing checks through our mobile deposit.

It’s always good practice to follow these tips to help you keep your information safe while using a mobile banking app.

Keep your password private

Scammers try to get you to give them your private information, such as your password to access your accounts. Often they will contact you through an email or text claiming to be from a financial institution. They will request your password directly or provide a fraudulent link to a site where you enter your password. This is fraud. Labette Bank will not send you an email asking for your mobile account password or other sensitive data. Do not reply to anyone with this information. Also, do not submit your username, password, or ATM PIN.

Use your financial institution's app to connect

For best practices, download Labette Bank’s mobile app instead of using a browser to get to the site and log in. Apps are designed with greater security than a browser. Labette Bank offers enhanced security tools, such as Touch ID; use these beneficial tools for added safety.

Stay up to date

Make sure you have the latest updates of your apps. Updates often contain components that improve security.

Be sure to log out after every session

Regardless of how you entered the banking site, be sure to log out and close the browser or exit the app. This will sever the connection and also protect you if your device is lost or are later connected to a public Wi-Fi service.

Download additional security tools

Since your financial data is of such importance, you will want to install any barriers to protect your information and keep unwanted people out of your mobile device. Many devices have Touch ID or facial recognition tools as options to install. Set up these features if they are available. This will create another obstacle between your data and others gaining access to your phone.

Delete apps and information before you retire or hand over your unneeded phone

If you are upgrading your phone or giving it to someone else, be sure to delete your personal information. This includes deleting any apps that connect to your financial institutions or private data.  Most smartphone vendors have an approved process to whitewash or factory reset your mobile device – check with them and follow their recommendations.

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